Trekk System app support
Last updated: October 23, 2026
Trekk System is the PPanel mobile app for iPhone and Android. It is used by employees, supervisors and clients with an account provided by their company. Here you can contact us and fix the most common problems.
Contact
- WhatsApp: +52 56 6513 2439
- Email: info@trekksystem.com
- Hours: We reply during business hours, in Spanish and English.
To help you faster, include your name, your company, your phone model, the app version (shown in the app menu) and, if possible, a screenshot of the problem.
Common problems
I cannot sign in
Your username and password are provided by your company; you cannot create an account yourself. Check that the username has no spaces. If your company removed or changed your access, ask your supervisor or HR to check it.
I forgot my password
Ask your supervisor or your company administrator to reset it. If your account has an email address, you can also use Recover password.
The app cannot find my location or says I am outside the zone
Turn on location and allow the app to use it. On iPhone: Settings > Privacy & Security > Location Services > Trekk System > “While Using the App”, with “Precise Location” on. On Android: Settings > Apps > Trekk System > Permissions > Location > “Allow only while using the app”. Then wait a few seconds outdoors or near a window so the GPS can get a fix. If you are at your site and it still says you are outside the zone, ask your supervisor to check the clock-in zone.
The camera does not open for the photo
Allow camera access. On iPhone: Settings > Trekk System > Camera. On Android: Settings > Apps > Trekk System > Permissions > Camera.
I have no internet
You can clock in and out without signal. The record is saved on the phone with its time and is sent automatically when the connection returns. Do not delete the app or sign out before it is sent.
I do not receive notifications
Allow notifications. On iPhone: Settings > Notifications > Trekk System. On Android: Settings > Apps > Trekk System > Notifications.
I changed my phone
Install the app on the new phone and sign in with the same username. Your previous records stay in your company’s system.
I want to delete my account and data
Submit a request at ppanel.trekksystem.com/eliminar-cuenta. We confirm your email and explain what is deleted and what your company must keep by law.